Privacy Policy
Keith Graham Law
Last updated: September 2024
At Keith Graham Law, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.
1. Collection of Personal Information
We may collect personal information that is necessary to provide legal services, comply with legal obligations, and manage our practice. This information may include, but is not limited to:
Name, address, and contact details (phone number, email, etc.)
Date of birth, gender, and other identifiers
Information related to your legal matter
Financial and billing information
Sensitive information (including health, criminal, or family history) as required for legal purposes
Any other information necessary to provide you with legal services
We will only collect sensitive information with your consent or as otherwise required or authorised by law.
2. How We Collect Personal Information
We collect personal information in various ways, including:
Directly from you when you interact with us, such as during consultations, via our website, through email, or over the phone
From third parties, such as your authorised representatives, other legal practitioners, financial institutions, or government bodies
From publicly available sources, where relevant and lawful
3. Use of Personal Information
We use the personal information we collect to:
Provide legal advice and representation
Communicate with you about your legal matter
Fulfill our legal obligations
Manage client relationships and administrative processes, including billing
Improve our services and client experience
Comply with any legal and regulatory obligations
We will only use or disclose your personal information for the purposes for which it was collected or for related purposes that you would reasonably expect.
4. Disclosure of Personal Information
Your personal information may be disclosed to third parties, including:
Barristers or experts engaged in your matter
Courts, tribunals, and regulatory bodies
Law enforcement agencies as required by law
Third-party service providers such as accountants, IT support, or document storage providers
Other legal practitioners involved in your matter
We will not disclose your personal information to third parties for marketing purposes without your consent.
5. Data Security
We take the security of your personal information seriously. We implement appropriate physical, technical, and organisational measures to protect your data from unauthorised access, misuse, loss, or alteration. These measures include:
Secure digital storage systems with encryption
Restricted access to personal information to authorised personnel
Regular review and updating of our data security practices
6. Access and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if necessary. If you wish to access or correct your personal information, please contact us at the details provided below. We will respond to your request within a reasonable timeframe, in accordance with the Privacy Act 1988.
7. Cross-Border Disclosure
In some cases, we may store or disclose personal information to third parties located outside Australia, such as cloud service providers. When doing so, we take reasonable steps to ensure that any overseas recipient complies with the Australian Privacy Principles or equivalent privacy laws.
8. Complaints
If you have any concerns or complaints about how we have handled your personal information, please contact us. We take privacy complaints seriously and will respond promptly to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
9. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any updates will be posted on our website, and we encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Keith Graham Law
Address: Lismore, NSW
Phone: 0427 201 465
Email: admin@keithgrahamlaw.au
Website: keithgrahamlaw.au